Client First...and last. Client satisfaction and success are at the core of every move we make.
ITC enjoys a reputation of being intuitive, proactive and responsible. Our pride comes from delivering beyond client expectations…and within client budgets. This “client first” approach has helped us build a financially solid business with the resources needed to remain properly staffed by the best people in their respective fields, as well maintain a state-of-the-art inventory of staging equipment.
“Client First” comes to life in several ways at ITC:
Team – Our clients continually depend on us for unique, targeted creative and flawless execution, and the ITC staff delivers. We start every project by assembling a core team of talented individuals. This team works with the client to develop Integrated Production Solutions that make an event a total success. Our team is in constant communication to ensure a cohesive, seamless event. While the producer is your main point-of-contact, understand that there is a unified team working together, every step of the way.
Tools – In addition to the right team, we also have the right tools needed to keep the project running smoothly. Some examples are:
- Client contact reports - ensuring that what was heard is what was said
- Video conferencing
- Accounting and budget reports
- Production calendars and scheduling tools
- A dedicated client review website for immediate feedback
Partnerships – We do not operate inside of a vacuum or from a creative mountaintop. Every project requires extensive client interaction, the kind that builds relationships and leads to strong partnerships. We are in this for the long-term and we hope that you are, as well. To ensure this, we seek to create partnerships with our clients that inform and inspire the current project, as well as those to follow.
Financial Stewardship – ITC pricing is based on this premise: strong communications and teamwork will provide better results for our clients. By integrating staging equipment rental with creative and production, you get a cohesive and economical event. Protecting your investment is our goal. You have entrusted us with your message and your money. We will always do our best to deliver the most value in our industry and to communicate throughout to avoid unnecessary expenses and overages.
This is what we do. Our talented staff knows how to ensure a flawless meeting or event by focusing all of our knowledge and skills on getting the job done on time, on track and on budget.
